Refund Policy

Thank you for shopping at Jifusmall. We want you to be completely satisfied with your purchase. This Refund Policy outlines your rights when requesting a refund for products purchased through jifusmall.com.

60-Day Return Window
You have 60 calendar days from the date you receive your item to request a return and refund. If 60 days have passed since your delivery date, we cannot offer a refund or exchange.

Eligibility Criteria
To be eligible for a refund, the item must be unused, unopened, and in its original packaging. Food safety is our priority, so we cannot accept returns of opened or partially consumed peanut butter products unless they arrived damaged or defective. Items returned without a valid return authorization number will be rejected.

Non-Refundable Items
Gift cards and final sale items are not eligible for refunds. Products damaged due to improper handling after delivery are also non-refundable.

How to Request a Refund
To initiate a refund, email [email protected] within the 60-day window. Include your order number and the reason for return. You will receive a return authorization and return shipping address. Return shipping costs are your responsibility unless the item arrived damaged.

Refund Processing Time
After we receive and inspect your return, refunds are processed within 5 to 10 business days. The refund will be issued to your original payment method in United States Dollars (USD). If you have not received your refund after 10 business days, contact your bank first, then reach out to us.

Damaged Items
If your Jif product arrives damaged, contact us immediately. We will issue a full refund or replacement without requiring you to return the damaged item.