Customer Service Policy

This Customer Service Policy applies to all purchases and inquiries made through jifusmall.com. Our team is committed to providing prompt, helpful, and professional support to every customer, regardless of your location. You can reach us at [email protected]. We strive to respond to all emails within 24 to 48 business hours, excluding weekends and major international holidays.

Scope of Support
Our customer service covers order status inquiries, product questions, return and refund requests, shipping updates, and payment assistance. We do not provide nutritional or medical advice regarding peanut allergies or dietary restrictions. Please consult product labels and your healthcare provider for such information.

Order Modifications
After placing an order, you will receive a confirmation email. If you need to change your shipping address or cancel your order, you must contact us within 12 hours of placing the order. After 12 hours, your order may have already entered the 1 to 3 business day processing window, and modifications cannot be guaranteed.

Damaged or Defective Items
If your Jif product arrives damaged due to shipping, contact us immediately with photos of the damage and your order number. We will send a replacement or issue a full refund at no cost to you. Refunds for damaged items are processed within 5 to 10 business days.

Response Commitment
We aim to resolve all customer service issues within 3 business days. Complex issues may take longer, but we will keep you updated. If you are unsatisfied with a response, you may request escalation by writing "ESCALATION" in your email subject line.

Language
All customer service communications are conducted in English. Please write your inquiries in English to ensure the fastest possible response.